The Realm Precinct is busier than ever, we are searching for a full-time Assistant Banquets Manager to support our rapidly expanding, innovative and award-winning conference and events team

Location

Barton, ACT

Position

Assistant Banquets Manager

Employment

Full-time

About the role

Working in a fun and lively environment, ehe Assistant Banquets Manager creates memorable moments for guests that will keep them coming back for more. As an integral member of the banquets team, the role will be responsible for overseeing the delivery of the successful execution of all conferencing and events. Whist on shift, the BAM will lead, train and mentor staff across the department, ensuring that all functions are executed at each event, whilst maintaining the premier service that is expected.

Responsibilities include:

• Apply knowledge of all laws, as they relate to an event
• Help control departmental beverage costs, ensuring proper stock control
• Assist in the development and implementation of policies and procedures
• Help maintain the overall presentation of the Conference Floor
• Ensure accurate customer billing for banquet events
• Ensure coordination and execution throughout the event
• Attend pre-conference meetings to ensure specifications of the group event are well executed when required
• Assist with rosters, with a positive trend in wage cost at the forefront of all decisions
• Lead shifts and actively participate in the servicing of events as required
• Assist the team in developing lasting relationships with groups to retain business and increase growth
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Assist in Handling guest problems and complaints

What you will bring

At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class and you’ll adore interacting with our guests.

Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:

• Strong client management, problem solving and organisational skills
• Effective communication and negotiation skills
• Minimum of 3 years of experience in event management, food and beverage, sales and marketing, or related professional area
• Ability to develop strong relationships with customers and senior management
• Outstanding customer service skills and ability to communicate with a range of audiences
• Ability to adapt in situations and when dealing with different or difficult customers
• Strong local market knowledge
• Strong understanding of IT applications: including Opera PMS, Micros and Microsoft software
• Current RSA certificate
• DOMA Hotels

We offer a competitive salary, extensive training and development and great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.